APPLYING FOR A PROPERTY
When you find the right property, you will need to complete a Tenancy Application Form (linked below). You will be required to provide 100 points of identification and proof of income with your application. Application processing can take up to 48 hours in which you will receive notification if your application has been successful or not.
The rental bond is requested as financial protection for if there should be a breach in the tenancy agreement. Your rental bond will be lodged with the Residential Tenancy Bond Authority. The bond is held as security against any property damage, undue wear and tear or in the event there is money owing at the end of tenancy. The amount of bond payable is specified in the tenancy agreement.
PAYING THE RENT
It is your legal responsibility to pay your rent, to the Landlord in advance. Please ensure that your payments reach us on or before the due date. Rent must be paid by direct deposit as stated on your tenancy agreement. If you fall into arrears, we will be obligated to follow the procedures outlined in the Residential Tenancies Act to collect the rent on behalf of the landlord.
ENTRY INSPECTION & ROUTINE INSPECTIONS
A property condition report is used to determine the condition of the property at the commencement of your tenancy. It also ensures that you are not held responsible for damage at the expiry of your tenancy which may have been there prior to your occupation. You are required to make comment and additional notes, sign and return the document. The document will be filed with your Tenancy Agreement and used as evidence of the property condition at the commencement of the tenancy.
Routine Inspections will be made at regular intervals. The primary role of these inspections is to advise the owner of the condition and care of their property and what, if any, maintenance is required.Photos will be taken during the inspection.
REPAIRS & MAINTENANCE
It is important when you notice a maintenance issue that you inform our office as soon as possible (in writing). This can be done via email or through the PropertyMe Tenant Portal. Jobs requiring attention by tradespeople firstly require permission from the landlord.
Once the Landlord's approval has been obtained, a work order is forwarded directly to the specific tradesperson, who will then be in direct contact with you to arrange a convenient time to attend to the issue.
Listed within the tenancy agreement, you will find details of emergency contacts for emergency repairs. We ask that you always try to contact your Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact the emergency contractors directly.
The legislation is specific about what constitutes an emergency repair and it's important that you know that should the issue not be deemed an emergency, you will be responsible for the account. An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure.
VACATING THE PROPERTY
Contact your Property Manager to discuss your legal requirements with regards to ending your tenancy as written notice periods will be required. Once the Property Manager has received/issued your 'Notice of Intention to Leave/Notice to Leave', they will contact you and advise requirements for handing over vacant possession. Once vacant possession is established (that is, all keys have been returned) a bond/final inspection can be completed.
BREAKING THE LEASE
Your tenancy agreement is a legally binding contract and as such process needs to be followed to break any tenancy agreement. In the first instance, please contact your Property Manager to inform them of your intention. They will forward you a 'break lease form' and details of your obligations. Please note, the office cannot begin to advertise your property for rent until the 'break lease' form has been executed and returned. In accordance with the relevant Residential Tenancy Act, you will be required to pay all costs incurred as outlined in your break lease form.
Your obligations are as follows:
You are required to pay rent and maintain the condition of the property including gardens until such time as a suitable replacement tenant is located, approved and in the property. Standard tenant selection procedures apply to all applicants. You will be responsible for a break of lease fee and a portion of advertising costs in accordance with the Residential Tenancy Tribunal Guidelines
Click the buttons below to download the relevant forms:
In my search for an investment property, I was in communication with a large number of agents. It was immediately apparent to me that HB Property Group was different from the others. From my first contact with Hannah, I received the kind of relevant, detailed and targeted information that I needed to support me on my search. The quality and consistency of the Agency’s communication was absolutely excellent. They showed me a large number of suitable units and at all times, Hannah’s approach was warm, friendly, patient and professional. I ended up buying two units and having seen the same professionalism in the sales process reflected in their property management division, I have entrusted them to manage the rental of both of my investments with confidence.
— Dominic Posner, CENTRA TOOWONG